Statler Center ready to start 2014 training schedule

The National Statler Center for Careers in Hospitality Service 

A Program of the Olmsted Center for Sight

As we near the end of 2013, we are gearing up for the start of the first National Statler Center training program in 2014.  While a few seats wait to be filled for our forty-fourth Statler class and twelfth STEC class, we are excited to welcome people from eight different states for the first round of our hospitality and contact center/customer service curriculum, beginning on January 15.

As a reminder, there are three more sessions to be offered in 2014, including a fall session to be held in Albany, NY, allowing for easy access to people in eastern New York State and into surrounding Mid-Atlantic and New England states.

Training Calendar 2014

 

Statler Hospitality Training Program                                               

Buffalo, NY   --      January 15-March 27                              
Buffalo, NY   --      April 30-July 10
Albany, NY   --       September 10-November 20

STEC Customer Service & Contact Center Program                    

Buffalo, NY   --      February 6-March 27
Buffalo, NY   --      May 22-July 10                             

Albany, NY   --       October 2-November 20

Openings exist for each of the upcoming programs. If you or someone you know would be able to take advantage of our unique training, NOW is a great time to contact us.

Go to “How to Apply for Enrollment” at www.StatlerCenter.org or contact Patrick Keyes at 716-888-4526 or PKeyes@StatlerCenter.org

As seen in the Buffalo News

Statler Grad Ray Zylinski, a newcomer to the Olmsted call center, notices an increase in the number of holiday calls.

Statler Grad Sterling Smalley, right. And Bruce Seals, left, take calls in Olmsted Contact Center. 

Counselors come from Utah to learn about Statler Center

A lot of effort is put into recruiting students and courting state counselors with the message of the National Statler Center’s unique training and placement efforts, including travel, tours, conference calls and more.

In early December, we were thrilled to welcome Steve Price and Everette Bacon all the way from Salt Lake City, UT, to Buffalo, the take part in a day long tour, orientation and conversation with the Statler Center staff about our program and what we can do to provide training for some of the blind and visually impaired residents of Utah. They first learned about our program during a visit from Renee DiFlavio over the summer – she made worthwhile detour during her westward vacation. Thanks to her presentation, important conversations paved the way for our colleagues in Utah to visit Buffalo!

The visit proved educational for both parties, and we anticipate hosting many future students from Utah. We hope this is the start of a long and fruitful relationship. To our new friends in Utah, we say Welcome to the Statler family!

Developing ties to an expanding community

One of the growing initiatives at the Olmsted Center for Sight and the National Statler Center is the effort to continue to heighten awareness of the important work that we do among the general population. Through fraternal, business, and social groups, members of the Olmsted and Statler Management team are out and about in the community to change our image from being the “best kept secret” in Buffalo to being a thriving part of the Western New York landscape.

If you work for a company that engages in philanthropic activity, or is looking for qualified entry-level workers and could accommodate hiring Statler Center graduates or people going through the Olmsted Center’s rehab training, come check us out and learn what we can do! Maybe your business can take advantage of our call center capacity to answer after-hours and weekend calls, or to help with volume – if so, arrange to see our call center operation and learn how we can help.

With such a vast and varying pool of services provided by OCS and the Statler Center, we encourage you to help us gain the recognition we continue to strive toward in the Western New York community. For more information, contact Chaunci Hinton at 716-888-4629 orCHinton@StatlerCenter.org. 

  

Disabled Veterans Eligible for Statler Training

The National Statler Center has been approved by the United States Department of Veterans Affairs to provide employment training and placement services for disabled veterans. With full support from Veterans Affairs, Statler encourages all disabled veterans to contact Patrick Keyes at Statler to discuss enrollment. Reach Patrick at (716-888-4526) or pkeyes@StatlerCenter.org and please spread this word to the disabled veterans you know.