HEAP is federally funded assistance with home
heating costs and energy conservation for eligible households. Program
components include benefit assistance for heat and electricity, weatherization
referral, and cooling assistance (in summer months- based on medical necessity).
HEAP HOTLINE: 858-7644 APPLICATION
REQUEST LINE: 858-1969
The HEAP office opens for the
season to all applicants on November 18, 2013. Tentative program closing date
is March 17, 2014.
The Heating Equipment
(furnace) Repair and Replacement component is unavailable until further notice. Other options
for assistance are in section 10.
Clients may apply for Regular HEAP benefits
electronically by visiting: MyBenefits.NY.gov
Mailing of
“Early Access” applications and SNAP
or TA households HEAP Auto Pay is complete.
1.
Early Access and SNAP or TA Auto Pay for Regular
HEAP
2.
Regular HEAP
3.
Emergency HEAP
4.
How to apply for HEAP
5.
Documentation Requirements: Regular HEAP
6.
Documentation Requirements: Emergency HEAP
7.
Subsidized Rent & HEAP Eligibility
8.
Wage Calculation
9.
Countable & Excluded Resources
10. Furnace
Assistance, Weatherization Assistance Program, EmPower NY, Lifeline
11. Other
assistance if HEAP benefits are exhausted or program is closed
HEAP Income Guidelines 2013 – 2014
Monthly Household Gross Income Cannot Exceed:
Household Size
|
Gross Monthly Income
|
1
|
$2,175
|
2
|
$2,844
|
3
|
$3,513
|
4
|
$4,182
|
5
|
$4,852
|
6
|
$5,521
|
7
|
$5,646
|
8
|
$5,772
|
9
|
$5,897
|
10
|
$6,023
|
11
|
$6,461
|
1.
Early Access and SNAP or TA Auto Pay for Regular
HEAP:
Early Access:
Households that received
HEAP last season and have a senior citizen, disabled individual, or child
age 5 or younger may have received an Early Access application in
September 2013.
The only documentation
required for an early access application is copies of earned income, if any
(last 4 weeks proof of wages -pay stubs). Applicants who received HEAP last
season are not required to submit proof of Social Security, SSD,
workers comp, unemployment, utility bills, or proof of residency.
Households who believe they should have received an
Early Access application but did not, or who need to replace a lost or damaged
application, may call the HEAP Hotline at 858-7644 for assistance.
SNAP or TA Auto Pay:
Households currently
receiving SNAP or TA assistance may qualify for an Auto Pay HEAP benefit
that will be processed and credited automatically to heating bills in December
or January. Households wishing to check the status of an Auto Pay may call the
HEAP hotline at 858-7644. If household missed the Auto Pay, they may submit a
HEAP application for processing prior to season opening.
Early Access and Auto Pay eligibility notices will be
mailed in December, and benefits should appear as a credit on December or
January heating bills. HEAP can notify heating suppliers of these benefits
beginning 11/18/13. If necessary, the approval may restore service, or create a
30 day hold from termination of service, or result in a delivery of fuel.
2.
Regular HEAP benefit:
Regular HEAP for household’s
main source of heat is available beginning November 18, 2013.
Gas and Electric benefits
appear as a credit on bill about 60 days after approval. Oil, propane, wood, pellets,
and coal benefits produce a delivery of fuel totaling benefit amount.
- Household does
not need a shut off notice or low fuel to receive Regular HEAP.
- 30 day “hold” is placed on heat account if
benefit is approved.
- If there is a shutoff notice, service
will not be shut off during that 30 days and utility company will not seek
collection for the portion of the total bill equaling the benefit amount.
- If service is Off, benefit approval may restore
service depending on total amount owed
There is no resource test for Regular HEAP; HEAP
will not examine household’s savings or checking accounts etc.
Regular HEAP Benefit Amounts:
$400 base benefit
|
Natural Gas or Electric
Heat
|
$600 base benefit
|
Deliverable fuel (i.e.
oil, propane, kerosene)
|
$500 base benefit
|
Deliverable fuel (wood,
coal, etc.)
|
Add on $25
|
Add an additional
$25 to base benefit if: Household has Tier 1 income
|
Add on $25
|
Add an additional $25 to
base benefit if: There is a vulnerable in the household – child age 5 or
under OR an adult over the age of 60 OR disabled individual
|
“Renter’s Benefit” for Heat
Included in Rent:
If Heat costs are included
in Rent (NON SUBSIDIZED RENT ONLY), benefit amount is based on HH
income: $25 if income is Tier I, and $20 if income is Tier
II.
If Heat is included in
Rent, and Rent is subsidized, household is not
eligible for Regular HEAP.
3.
Emergency HEAP: (Shut off Notice or Low Fuel Supply
is Required)
Emergency HEAP benefits are
available beginning January 2, 2014.
One
Emergency “Heat Related” electricity benefit is available- IF there is a Shut
off notice and electric is needed to run furnace or thermostat, and is not main
source of heat.
One
Emergency “Heating” benefit, for main source of heat is available- IF there is
a shut off notice or low fuel supply & Regular benefit was already
received.
There is a Resource Test
for Emergency HEAP:
- HH may have no more than $2000 (or
$3000 for a household with a member age 60 or older) in available liquid
resources ($$ in savings, checking, stocks, bonds, CDs, IRAs, 401k).
Monthly living expenses in savings are not counted and are determined on a
case by case basis. Countable (liquid) and Excluded Resources are listed
below.
Emergency HEAP Benefit Amounts:
$400
|
Natural Gas Heat Only
|
$560
|
Electric Heat – PSC and
municipal electric companies
|
$600
|
Deliverable Fuel (i.e.
oil, propane, kerosene)
|
$500
|
Other Fuel (coal, wood,
wood products)
|
$160
|
Heat Related Electric –
PSC and municipal electric companies
|
4.
How to Apply for HEAP: EFFECTIVE NOVEMBER 18, 2013
- If Service is OFF, or household is OUT of heating fuel:
- Household member or authorized representative**
must report to HEAP for
assistance
- 478
Main Street, Buffalo
(8:00am-4:00pm)- All Households receiving TA or SNAP, and Heads of
Household under 60 years of age, non disabled
- 291
Pearl Street, Buffalo
(8:00am-4:00pm)- Heads of Household 60 or older, or under 60 and disabled
(not receiving TA or SNAP)
- If Service is ON, but household has a current shut off notice or low supply (less than ¼ tank) of
heating fuel:
- Household member or authorized representative
may call the HEAP Hotline at
858-7644
- A HEAP Hotline representative will examine
the situation and direct the application process accordingly. Client may
or may not need to report.
- If Service is ON, with NO shut off notice and NO low fuel supply:
- HH may call the HEAP Application Request Line at 858-1969. An application
packet will be mailed and there is no need to report
**An
authorized representative may apply on behalf of individuals unable to appear
at HEAP or unable to call the HEAP hotline. A signed and dated note from the
applicant authorizing the individual to apply on their behalf is required.
5.
Documentation Requirements for Regular HEAP:
If Household is receiving TA or SNAP:
Regular HEAP: Many Active
TA or SNAP households have Regular HEAP calculated and sent to heating supplier
automatically (Auto Pay). No application for Regular HEAP is required for these
HHs. If Auto Pay is not received, a HEAP application must be submitted with a
current utility bill. HEAP
Application Request Line: 858-1969.
If Household is not
receiving TA or SNAP & received HEAP
assistance last season:
A completed and signed
HEAP application & the following Documentation are required:
o
Proof of GROSS
EARNED Income (Wages) received with the last 30 days for all
Household Members
i. If paid weekly, last 4 paystubs
ii. If paid bi-weekly, last 2 paystubs
o
Proof of
UNEARNED Income is NOT Required (Social Security, Pension, Unemployment,
Workers Comp, Disability, etc.)If you moved or there are new members in your
Household, you must document those changes.
If Household is not
receiving TA or SNAP & did
not receive HEAP assistance last season:
A completed HEAP
application and the following Documentation are required:
- Proof of GROSS income received within the
last 30 days for all household members
- Wages: If paid weekly, last 4 paystubs
- Wages: If paid bi-weekly, last 2 paystubs
- Award letters- if Applicable (Social
Security, Pension, Unemployment, Workers Comp, Disability, etc.)
- Yearly statement of interest received
(savings, checking, CDs, money market account, etc.)
- Dividend proof (stocks, bonds securities,
etc.)
- Social Security Numbers for all HH Members
- One (1) form of ID for all HH members (Birth
Cert. OR SS Card OR Drivers License OR School ID, etc.)
- Proof of Residency (Mortgage proof or
Rent/Lease information
- Current Utility Bills
6.
Documentation Requirements for Emergency HEAP:
If Household received a Regular HEAP benefit this
season:
- Shut off notice or statement of low fuel
supply from company
- Proof of all HH liquid resources
- 1 form of ID for any new HH members (that were not listed on Regular HEAP
application)
If Household did
not receive a Regular benefit this season:
For main source of heat,
no Emergency benefit is available until Regular benefit is exhausted.
Applicant may apply for
Emergency for “heat related” electric, and Regular benefit for main source of
heat simultaneously, and must provide all documentation for Regular &
Emergency HEAP.
7.
Subsidized Rent & HEAP Eligibility:
If household receives
Government Rental Assistance (Section 8, Belmont, etc.)
|
If Heat is included in
rent
|
NOT eligible for HEAP
assistance with heating costs
|
If Electric is included
in rent
|
NOT eligible for HEAP
assistance with electric costs
|
If Household pays
directly for Heat
|
Eligible for Regular and
Emergency HEAP towards heating bill (see above for benefit amounts) –
“Heater’s Benefit”
|
If Household pays
directly for “Heat Related Electric:**
|
Eligible for Emergency
HEAP "heat related" electric benefits (see above)
|
8.
Wage Calculation for HEAP Applications:
HEAP calculates all wages
using these formulas:
Paid Weekly – ((4 x Weekly gross)/4) x 4.3333
Paid Bi-Weekly – ((2 x bi-weekly gross)/2) x 2.1666
Paid Bi-Monthly
– (add 2 gross pay amounts- no other calculation)
9.
Liquid (countable) & Excluded (not countable) Resources
for Emergency HEAP
Countable (these are counted for Emergency HEAP resource
test):
·
Cash
·
Checking
and/or savings account balances
·
Stocks/bonds
·
Time deposit
certificates
·
IRA accounts,
including remaining amounts from a closed out IRA
·
Lump sums from
sale of property or insurance settlements and balances from any other lump sum
not specifically excluded
·
401(K) and
other retirement accounts
·
Income tax
refunds (except EITC payments)
·
Any other
available funds not specifically excluded
Excluded (these are not counted for Emergency HEAP resource
test):
·
Amounts
designated for an allowable current monthly living expense such as food,
shelter, employment-related expenses, etc.
·
Money
earmarked for payment of the current year‘s property and/or school taxes for
the primary residence
·
One burial
plot per household member
·
One written
pre-arranged burial agreement with a cash value not exceeding $1,500 per
household member and interest on the burial account
·
Accounts, such
as PASS accounts, designated by the Social Security Administration as exempt
from SSI resource limits
·
Real and
personal property
·
Equipment
·
Automobiles
and other vehicles
·
Payments from
reverse annuity mortgages
·
Loans
(including college loans, personal loans, home equity loans )
·
Credit cards
or advances from credit cards
·
Individual
Development Accounts (IDA)
·
Although a
household is not required to obtain a non-utility fuel delivery on a credit
basis, those households who have sufficient resources to pay for the delivery
may be required to obtain the delivery and make payment when the resources can
be accessed.
10. Furnace
Assistance, Weatherization Assistance Program, EmPower NY, Lifeline
- National Fuel Emergency Heating Repair or
Replacement Program
- The customer’s main source of heat (furnace)
must be totally inoperable
- The applicant must own the home
- The entire household; ALL members of the
household, are age 62 and older, or age 18 and younger, or
blind, or permanently disabled, or on life support.
- Must be low income. Regular HEAP income
guidelines are followed but higher income cases may be reviewed on
an exception basis.
- Clients may call 686-6123 or 1-800-365-3234
for assistance.
- Erie County Emergency Aid for Families/Adults:
- Erie County Funded 0% Loan, or Grant if HH
is receiving SSI.
- Erie County Department of Social Services
Emergency Services Unit: 478 Main Street, 6th floor
- Home Performance w/ Energy Star- PUSH Buffalo
- Low interest loan/grant through NYS, may be
up to 50% subsidized with a grant for eligible HHs. Loan can be paid “on
bill” (equaling cost saved each month on energy bills based on installed
measures).
- Contact 858-6955 for details
- Weatherization Assistance Program (WAP):
- HEAP Eligible Households qualify for WAP
- NO COST home weatherization services and energy
conservation improvements: Attic and wall insulation, weather stripping,
caulking, testing of furnace, other minor energy conserving home
repairs.
- If Head of Household is 60 or older:
- Contact Erie County Senior Services
Information and Assistance: 858-8526
- If Head of Household is under 60:
- Contact the HEAP office under 60 WAP
Referral Program: 858-2634
- Renters may apply for Weatherization
assistance, though Landlord may be asked to contribute 25% towards
costs, unless Landlord is also HEAP eligible.
- May assist with furnace repair or
replacement in limited circumstances
- NO COST assistance for HEAP eligible
households, funded through the New York State Energy Research and
Development Authority (NYSERDA). Eligibility is based, in part, on gas
and/or electric usage. Not all applicants will qualify for assistance.
Services may include:
- Replacement of Refrigerators that are 10 or
more years old
- Installation of high-efficiency lighting
and insulation
- Tips on how to save energy
- May assist with furnace replacement even if
cl received other Empower services previously. Client may need a
"denial" from HEAP furnace program, stating that HERR is
closed until further notice.
- Empower NY: 1-800-263-0960
- Call Senior Services I&A at 858-8526
for an application or for more information
- LifeLine Program: Low cost telephone service:
- HEAP eligible households can receive basic
service for as low as $1.00 per month, plus per call charges and taxes.
- Clients should complete a Lifeline
application and mail it to phone company with a copy of your HEAP award
letter.
- Applicants can apply, or recertify Lifeline
discount using last year’s HEAP eligibility notice, if current season
notice is not yet received.
- Contact telephone service provider or Senior
Services Information and Assistance at 858-8526 for information.
11. Other assistance if HEAP benefits
are exhausted or program is closed
- Program
Availability is subject to funding and these programs are generally not
open year round
- National Fuel “Neighbor for Neighbor” heating
bill assistance (All heat source types):
- Salvation Army: 883-9800 Ext. 230 (Open
9:00am to 4:30pm call for appointment) OR
- Catholic Charities: (Open 8:45am to 4:45pm)
856-4494
- Must be 60 years of age or older, or
disabled, or have a serious medical condition
- Must have made at least 6 payments to
heating company in the last 12 months
- Must have current account balance
- Do not need a shut off notice
- Need HEAP exhausted or HEAP denial proof
- “Care and Share” Electric Bill assistance:
- American Red Cross at 886-7500
- Must have a Shut-off notice on electric bill
- Must have low income
- Need HEAP exhausted or HEAP denial proof
- Emergency Aid for Families through Erie County
(EAF) – 478 Main Street 6th floor, Buffalo
- Assistance for all ages, 0% Loan based
program may assist with most recent 4 months bills
- Emergency Aid for Adults (EAA)- 478 Main
Street 6th floor, Buffalo
- Assistance for recipients of SSI or SSD.
Grant program may pay recent and/or current bills.
- Must have a current shut off notice or be
low on fuel, and exhausted all HEAP benefits for season (or HEAP is
closed for season)
- Applicants whose service has been off for an
extended period are not eligible
- Must bring the following to the interview:
- Everyone in the Household ages 18 and older
must be present at interview
- Must have picture ID for anyone in
household age 18 and older, and ID for anyone in household under 18
- Proof of Rent expense or if homeowner you
must bring deed to home
- Current Gas, Electric, Phone bills
- Proof of all income of the entire household
for last 8 weeks (including wages, child support, SS, SSI, pension,
rental income, etc.)
- Letter from HEAP stating that benefits are
exhausted/denied
- For National Fuel assistance applicants
must attain a financial statement from National Fuel before applying
for EAF or EAA (go to National Fuel Office at 409 Main Street, Buffalo)
- For National Grid or NYSEG assistance,
contact electric company and tell them you are applying for EAF and
request financial statement, they may send it directly to you or to EAF
worker, depending on situation
- Erie County Emergency Assistance to request
placement in a temporary shelter:
- Report to Erie County Emergency Housing
Unit, 158 Pearl Street, Buffalo, Monday- Friday, between 8am-4pm. OR
- Call Erie County Crisis Services at
834-3131, after 4 pm, or during the weekend